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CPD, IIRSM & Institute of Hospitality Approved – Master Conflict Resolution in the Workplace
 
Course Overview
Workplace conflict costs businesses an estimated £33 billion every year. This CPD, IIRSM, and Institute of Hospitality-approved course helps supervisors and managers understand the causes and effects of workplace conflict and learn effective techniques to resolve disputes.
The course covers the stages of conflict development and provides strategies that can be applied at any stage of the conflict buildup. It also highlights how the proper management of conflict can result in positive outcomes like improved teamwork, trust, and an inclusive work environment where differing opinions are valued.
By the end of this course, you’ll have the skills to manage conflict effectively, ensuring better morale, team productivity, and overall workplace harmony.
Who Should Take This Course?
Supervisors & Managers – Learn conflict resolution strategies to enhance team performance
Aspiring Leaders – Build the skills needed to handle workplace disputes effectively
HR Professionals – Develop proactive strategies to manage employee conflicts
Business Owners – Improve overall organizational health through conflict management
Team Leaders – Promote collaboration and maintain positive team dynamics
Course Modules
The Causes and Symptoms of Conflict at Work – Understand the root causes and early signs of conflict
Resolving Conflict – Learn proven strategies to address and resolve disputes
The Five Conflict Modes – Explore the different approaches to handling conflict
Using the Modes – How to apply the conflict resolution modes effectively
Assertiveness – Understand how to use assertiveness to manage conflict and communicate clearly
Making Positive Outcomes – Turn conflict into positive outcomes like collaboration and innovation
Key Course Features
CPD, IIRSM & Institute of Hospitality Approved – Validated for professional development
Fully Online & Self-Paced – Learn at your own convenience
Approx. 45 minutes of video content – Concise and focused learning
Instant Certificate Upon Completion – Demonstrate your conflict resolution expertise
Practical tools and strategies for handling conflict and creating a harmonious work environment
Course Duration
Approx. 45 minutes of video content (excluding reflection time and quizzes)